Welcome to Vohra Tea. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when using our website and purchasing our products.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Full Name
  • Email Address
  • Phone Number
  • Billing and Shipping Address
  • Payment Information (processed securely through trusted payment gateways)
  • Order History
  • Website usage data and cookies

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Deliver products to your address
  • Provide customer support
  • Send order confirmations and updates
  • Improve our products and services
  • Communicate promotional offers, discounts, and updates (with your consent)
  • Prevent fraud and ensure website security

3. Sharing of Information

Vohra Tea does not sell, rent, or trade your personal information to third parties.

We may share limited information with:

  • Shipping and courier partners for order delivery
  • Payment gateway providers for secure transaction processing
  • Legal authorities when required by applicable law

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, misuse, disclosure, or alteration. While we strive to protect your information, no online transmission method is completely secure.

5. Cookies

Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, and improve our services. You may choose to disable cookies through your browser settings.

6. Order Delivery and Damaged Products

If you receive your package in a damaged or broken condition, please notify us within 24 hours of delivery and provide clear images of the damaged carton. Customers are advised to mention the damage while acknowledging delivery with the courier partner.

Products reported as damaged or defective will be reviewed by our team. Upon verification, we may arrange a reverse pickup and process a suitable refund or replacement according to our policy.

7. Your Rights

You have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your data where legally permissible
  • Opt out of marketing communications at any time

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.

9. Changes to This Privacy Policy

Vohra Tea reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the revised effective date.

10. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Vohra Tea
Email: info@vohratea.com
Phone: +91 XXXXX XXXXX
Website: www.vohratea.com

By using our website, you agree to the terms outlined in this Privacy Policy.