At Vohra Tea, we are committed to delivering your favorite tea products safely and efficiently. This Shipping Policy outlines our shipping procedures, timelines, and related information.

1. Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak seasons, promotional events, or unforeseen circumstances, processing times may be slightly extended.

2. Shipping Coverage

Vohra Tea currently ships across India.

For international shipping inquiries, customers may contact our support team to check availability and shipping options.

3. Delivery Timelines

Estimated delivery times are as follows:

  • Metro Cities: 2–5 business days
  • Tier 2 & Tier 3 Cities: 4–7 business days
  • Remote Areas: 5–10 business days

Please note that delivery timelines are estimates and may vary depending on location, courier services, weather conditions, government regulations, or other factors beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.

Vohra Tea may offer free shipping promotions from time to time, subject to specific terms and conditions.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email, SMS, or WhatsApp notification containing your tracking details.

Customers can use the provided tracking information to monitor the status of their shipment.

6. Delivery Attempts

Our courier partners will make delivery attempts according to their standard procedures.

If delivery cannot be completed due to:

  • Incorrect address information
  • Customer unavailability
  • Refusal to accept the package

additional shipping charges may apply for re-delivery or reshipment.

7. Damaged Shipments

If you receive your package in a damaged or broken condition:

  • Please notify us within 24 hours of delivery.
  • Share clear photographs of the damaged package and product.
  • Mention the damage while accepting delivery from the courier partner whenever possible.

After verification, Vohra Tea will arrange a replacement or refund in accordance with our Return and Refund Policies.

8. Delayed Deliveries

While we work closely with trusted courier partners, delivery delays may occasionally occur due to:

  • Weather conditions
  • Natural disasters
  • Transportation disruptions
  • Public holidays
  • Government restrictions
  • Other unforeseen circumstances

Vohra Tea shall not be held liable for delays caused by factors beyond our reasonable control.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information.

Vohra Tea will not be responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

10. Lost Shipments

If your order appears lost in transit, please contact us immediately.

We will coordinate with the courier partner to investigate the shipment and provide an appropriate resolution based on the outcome of the investigation.

11. Contact Us

For shipping-related questions or assistance, please contact:

Vohra Tea
Email: info@vohratea.com
Phone: +91 XXXXX XXXXX
Website: www.vohratea.com

Please include your order number when contacting us for quicker assistance.

Thank you for choosing Vohra Tea. We appreciate your trust and look forward to serving you with the finest tea products.