At Vohra Tea, we are committed to providing premium-quality tea products to our customers. Due to the consumable nature of our products, we maintain a strict return policy to ensure product quality, hygiene, and safety.

1. Eligibility for Returns

Returns are accepted only under the following circumstances:

  • The product received is damaged during transit.
  • The product received is defective or contaminated.
  • An incorrect product has been delivered.
  • The package arrives in a visibly damaged condition.

To be eligible for a return, the product must remain unopened, unused, and in its original packaging.

2. Reporting a Return Request

If you receive a damaged, defective, or incorrect product, you must:

  • Contact us within 24 hours of delivery.
  • Provide your order number.
  • Share clear photographs of:
    • The damaged package
    • The product received
    • The shipping label

Customers are encouraged to mention any visible package damage while accepting delivery from the courier partner.

3. Return Verification

After receiving your return request:

  • Our team will review the details and photographs provided.
  • Additional information may be requested if necessary.
  • Once the claim is verified, we will initiate the return process.

Vohra Tea reserves the right to approve or reject return requests based on the information provided.

4. Return Pickup

For approved return requests:

  • We may arrange a reverse pickup through our logistics partner.
  • If reverse pickup is unavailable in your location, customers may be asked to ship the product to our designated address.
  • In such cases, reasonable shipping charges may be reimbursed upon approval.

5. Non-Returnable Items

Returns will not be accepted for:

  • Opened tea packages.
  • Products that have been consumed or partially used.
  • Products damaged after delivery.
  • Orders placed incorrectly by the customer.
  • Change-of-mind purchases.
  • Products without original packaging.

6. Replacement or Refund

Once the returned item is received and inspected, Vohra Tea may:

  • Send a replacement product, subject to availability, or
  • Process a refund according to our Refund Policy.

The decision will depend on product availability and the nature of the issue.

7. Return Processing Time

Approved return requests are generally processed within 5–7 business days after the returned product is received and verified.

Customers will be notified via email or phone regarding the status of their return.

8. Limitation of Liability

Vohra Tea’s responsibility is limited to the replacement or refund of eligible products. We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products.

9. Contact Us

For return-related assistance, please contact:

Vohra Tea
Email: info@vohratea.com
Phone: +91 XXXXX XXXXX
Website: www.vohratea.com

Please include your order number and photographs of the product when contacting us for a faster resolution.

Thank you for choosing Vohra Tea. Your satisfaction is important to us, and we strive to provide the highest quality tea products and customer service.